About Us

Why MSS?

The smooth path to quality medical results

Combining guaranteed nationwide capability with a customer-centric approach, we deliver accurate medical results of the highest quality, fast. We remove hassle and reduce turnaround times, building trust and enhancing the reputation of your brand.

Our Vision and Values

Our vision is to build trust in your brand and make your life easier. We achieve that by embodying our values in every area of our work.

Flexible

Every case is different and deserves individual attention, which is why you’ll never see us adopting a ‘one size fits all’ approach. From flexible appointments to swift turnaround times, we exceed your customers’ expectations at every stage.

Innovative

We’re alert to change and committed to creating market-leading solutions. Our technological innovations are designed to keep you ahead of the curve

Inclusive

From our friendly, professional team to our carefully selected doctors and nurses, everyone at MSS acts with integrity and strives for excellence at all times. Our culture of inclusiveness and respect ensures that we take ownership of every case.

Experienced

Combining exceptional market knowledge with extensive experience, we’re seasoned industry experts with a proven track record in medical screening. Our commitment to best practice delivers peace of mind that you’ll meet every compliance, audit and procurement requirement.

Our History

MSS was created when two seasoned industry experts saw a gap in the market. Leveraging their 40 years’ combined experience, they set up MSS to provide a market-leading medical screening service to the protection insurance sector.

Since then, we’ve cemented our reputation for trustworthy, customer-centric service, nationwide coverage and swift assessment results, enabling us to win key contracts with big players and smaller insurers alike. More recently, we’ve expanded into the healthcare market, with our services impressing both businesses and consumers in this sector.

Operating out of self-contained modern offices in Wokingham, we’re independently owned and run.

Innovation, Systems and Technology

Our commitment to innovation and determination to leverage the latest technology shines through everything we do. This doesn’t just enable us to enhance the overall experience for your customers. It means we’re able to increase our efficiency and cost-effectiveness, too.

MSS are continually striving for technological innovation, and our significant investment in purpose built, cloud based, state of the art systems and mobile medical reporting capability means our teams have the latest technology at their finger tips. All of our technology is regularly maintained and serviced, meaning they are robust and reliable.

What’s more, our online systems mean that everything from booking an appointment to communicating results is simple and straightforward.

Governance and Compliance

From data protection to information security and business security, our commitment to best practice ensures we maintain rigorous levels of compliance in every area of our work. As part of our commitment to the security of sensitive information, we achieved the International Standards Organization (ISO) 27001 accreditation in 2019.

We’re constantly reviewing and refining our robust clinical governance procedures, ensuring all our services are compliant with the latest legislation. Focusing on the customer experience, our agile approach gives us the freedom to make changes to procedures fast when the need arises. Protecting your data is our priority, which is why we’ve invested in stringent data protection and disaster recovery solutions – and a comprehensive GDPR strategy. As a result, we’re able to meet every audit and compliance requirement.

“As specialist brokers in life insurance and critical illness for high net worth clients, service excellence for us and our clients is key. Having been dissatisfied with other medical providers, we turned to MSS for support. The service they provide is extremely impressive, always accommodating our clients with flexibility of appointments, swift turnaround times, exceptional customer service and taking a hands-on approach with every new instruction we submit.”

Linda Holmes,
Managing Director, Risk Assured